Asheville Web Design: (828) 385-4900



Frequently Asked Questions

We know that people have a lot of questions about getting a website. We hope you find these frequently-asked questions helpful. If you need any information not provided here, please feel free to contact us.

Answer: We do business all across the USA. There is no requirement that we meet face-to-face, but we are happy to meet with you in person if that is your preference.

Answer: Most clients are fine with telephone meetings, since the world wide web is not geographically-limited. However, you are welcome to come to one of our sales offices and we are happy to visit you in your office if that is the most logical choice. We have sales offices in downtown Asheville, NC. For projects estimated at over $1000 (most projects), we will travel to your office within a 20 mile radius of Asheville. Travel to meet with you outside of these locations may be possible if the budget and project warrant it.

Answer: In order to keep our costs low, our sales offices are staffed by appointment only.

Answer: A website domain name is the website address where people can visit your site, such as,, etc. This is also sometimes referred to as a URL.

Answer: We can register one for you. The first year registration is included in the price of any website design or hosting service.

Answer: There are lots of opinions out there about what makes a good domain name. For companies desiring strong brand management, it makes sense to register the company name as the domain name, such as Some companies care more about developing a niche market; in those cases, it makes sense to get a domain name that's memorable and relevant, such as

Answer: We recommend you only use abbreviations if they are very logical. For example, Smith Industries Incorporated may do well with,, or even However, we believe would not be as good a choice because having the public remember the unusual abbreviation would overshadow the benefit of using a short domain name.

Answer: We start with an interview to determine what you're looking for. Then a designer will create a graphic mockup of what we intend for the design to look like. At that stage, you will have the opportunity to give feedback, and the designer may make additional modifications to the look of the site. Once you have approved the look of the site, then we will proceed with converting the mockup into an actual website.

Answer: We currently do not do Joomla websites. We do however do WordPress sites.

Answer: We decline to build pornographic websites, hate-filled websites, or exploitative websites. As a private company, we also reserve the right to decline working with any client for any reason.

Answer: It's up to you whether you prefer to write the content yourself or you'd rather pay extra for professional writing and/or proofreading.

Answer: In most cases, copying text from another website is a copyright infringement. Writing your own text is a good idea. However, in some cases, it may make sense for you to get written approval from another source to use their text.

Answer: We have access to royalty-free photos that we can purchase for use in your design. In some cases, a suitable photo may not be available through other sources, and we may need a specific photo from you.

Answer: If you don't wish to take the photos yourself, we do have photographers available, for only $150 per hour. Another option is to purchase royalty-free photos.

Answer: In most cases, copying photos from another website is a copyright infringement. Taking your own photos or purchasing royalty-free photos is a good idea. However, in some cases, it may make sense for you to get written approval from another source to use their photos.

Answer: There are several options for selling items online, and the price tag and difficulty vary with each option. Please contact us for details.

Answer: We have top-quality programmers available. Just let us know what you're after. Our programmers can provide a ballpark estimate for free. If you wish to move forward, there may be a surcharge to develop a detailed project requirements document and exact price.

Answer: There lots of factors involved in web design:
  • Overhead – Some companies have big fancy offices and lots of staff to pay for. They may have to charge higher prices to cover their expenses.
  • Quality – Beginning web designers usually know enough to create a site, but they don't know what they don't know. A high quality site should work well in different monitor resolutions and different browser types. They should be search engine-friendly with clean, validated coding.

Answer: Actually, finding a good web designer means you have to look at more than just price. Some expensive companies may do poor work, and some exceptionally talented designers may not charge a lot. So in addition to price, make sure you review examples of the company's work. Talk to a representative and see how professional he/she is. You may even wish to check with the Better Business Bureau or others in the community to learn about a company's reputation. And there's even a validation tool you can use that's provided by the World Wide Web Consortium (W3C) to see how many coding errors the company's site generates.

Answer: Every website in the world has to be hosted somewhere. This means that all of the electronic files that make up your website reside on a special computer server so that any time of the day or night, people can access your website from the server. They are not trying to access your personal computer. You can think of your hosting fees as being like renting space on the computer server.

Answer: When you host your website, you are paying for space on the computer server where your website files sit. The term disk space refers to how much space on the server you are allowed to take up. Many small websites may use only five to ten megabytes of space. Our standard hosting plan is very generous, and it allows up to 5,000 megabytes of disk space.

Answer: When you host your website, it uses resources every time someone visits your site. The terms bandwidth, transfer, and traffic allowance are often used interchangeably to refer to the amount of data that can be carried from one point to another in a given time period. In other words, if your hosting company doesn't give you enough bandwidth, and you have a ton of people visit your site, your site may become unavailable. Many small websites may use only 200 or so megabytes of space. Our standard hosting package is very generous, and it allows up to 50,000 megabytes of disk space.

Answer: Our standard hosting plan allows a client to use a full 5,000 megabytes of disk space and a full 50,000 megabytes of disk space if they need it. However, since most sites never come near needing this much space or traffic allowance, and as an effort to most effectively utilize our resources, we typically start our clients out with smaller setups and increase them automatically if their usage gets to even half of their allotment.

Answer: We have monitoring systems in place to notify us immediately if you're nearing your hosting limit. We also manually check each clients' usage regularly. So there's no need to notify us for regular advertising increases or other moderate increases you're expecting to your web traffic. However, if you're going from very little advertising to a commercial in the Superbowl, then yes, please let us know before the big game!

Answer: We have 24-hour emergency technical support available in the event of an outage. Just call the main phone number and leave a message on the technical support extension describing the nature of the outage, and a technician will be paged.

Answer: When we use the term website maintenance, we're talking about making updates to your website content.

Answer: If your business doesn't change much, you may be able to include all the information necessary without worrying about it getting out-of-date for a long time. Be sure to word things in such a way that won’t easily become dated. For example, the text on our website lets people know that Griffin Web Design has been in business since January 2000. This statement will always be accurate. If we told people we've been in business for ten years, that would become dated in a year’s time.

Answer: If that's the case, you may wish to contact us or any quality web designer to have some work done by the hour. Hourly rates may be higher than flat rate projects or maintenance plans, but most quality web designers will give you a free quote for the work you need done. At Griffin Web Design, we charge an off-the-shelf hourly rate of $90.00, but our minimum order is only a quarter hour, or $22.50. So if you just need a phone number, a price, or a photo changed out, it's still pretty economical.

Answer: In that case, you may want to consider one of our web maintenance plans. The plans start at $40.00 per month for up to a half hour of updates to your site each month. A half hour is enough time to add about five photos or a few paragraphs of text. We will never go over your allotted time unless you request us to do so. Then we will give you a quote and you will be charged a reduced hourly rate.

Answer: In that case, you may use the WordPress Content Management System (CMS). This can be added on to a custom design for only $395.00 and our econmoical designs include it for no extra charge.

Answer: Yes, the WordPress CMS allows you to add photos to the content area of your site. You do need to be able to resize the photo first, but we have video tutorials available to help you with that if necessary.

Answer: Yes, the WordPress CMS makes is easy to add new subpages to your website. Please note that the new subpages will have the same design as the other subpages but you will be able to add new content.

Answer: Yes, WordPress allows for the addition of different users and access levels.

Answer: Sorry, but due to the unusual setups and quality variances we find in websites created by other companies, we are not accepting web maintenance or CMS installations for websites we did not create.

Answer: We have a ten-business day guarantee on both the mockup stage and the build stage (up to ten pages) or you get $100 off your design fee. Please see our Terms of Service for details.

Answer: We will work with you to make sure you are satisfied: The design process begins with an interview so we know what you want. The designer then provides a graphic mockup of what we intend for the site to look like. You get a chance to provide feedback to get the look you want. With the exception of changing your mind about what you want, we do not charge any extra for unlimited revisions to achieve your desired look during the mockup phase. This ensures you are getting a top-of-the-line front-end look to your site. We complete the build only after your approval of the mockup, and we validate the coding according to the standards of the World Wide Web Consortium (W3C), so you know you are getting a top-of-the-line back-end as well. This method of working is one of the reasons we have an A+ rating with the Better Business Bureau. Please see our Terms of Service for details on our guarantee.

Answer: Checks, all major credit cards, and PayPal. Please see our Make A Payment page for details.

Answer: One-half of the initial website design and development fees are due upon project initiation. Upon project completion, the remaining balance is due in full within five business days. Once the remaining balance is paid in full, the completed website will be moved from the staging server so the website will go live. At that time, we'll also register the your site with Google, Yahoo, and search engines.

Answer: Payment for monthly services such as Hosting, Maintenance, Marketing, Search Engine Optimization (SEO), and Social Media Management (Facebook & Twitter Social Networking, etc.) are due net 30, so as long as you pay each month, your account will remain current. It's fine if you wish to prepay for more than one month at at time, but it's not required.

Answer: Yes, some clients choose special features or functions from outside vendors. Keep in mind that third party vendors may have different payment policies. We cannot be responsible for third party vendor policies or procedures.

Answer: Most every client would like his/her website to rank high in search engine results for selected keywords, yet search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the world wide web. So we can't absolutely guarantee your site will rank well in search engines, and no responsible company would offer such a guarantee.

However, we do guarantee that we'll use search engine-friendly techniques when we build your site. For example, we'll add keywords in the title bar at the top of the browser, the meta tags in the hidden coding behind the scenes, and alternate text behind some images.

If you want to supply these keyword selections for us, that's fine. We'll change them out for you once for no additional charge. If you want more changes or additional work done, we can give you a quote and bill you at the standard hourly rate.

Answer: We offer a variety of marketing plans that start at only $320 per month and include search engine optimization (SEO) and social media management (social networking on Facebook & Twitter). The plans only require a three-month commitment and may be cancelled at any time with a 45-day written notification after that. In addition to the published plans, which are extremely popular, we can also tailor a plan to meet your specific needs.

Answer: We have been in business since January of 2000–a long time relative to the history of the Internet, and we are accredited with an A+ rating with the Better Business Bureau–the highest rating they give.

Answer: We hate spam just as much as you do! We will never share your information with third parties unless required to do so by law or requested by you. The information we collect from you will be used to maintain your services with us and to represent the quality of our work to others, such as in our online portfolio. We like to publish our customers' feedback, but we obtain permission first.

Answer: We have no hidden fees or difficult terms. We have an easy-to-read Terms of Service document that gives more details about how we operate. It's based on trust, professionalism, and common sense.

Answer: Contact Us to ask any other question you may have.

Ask about our discounts for animal rescue groups & other non-profits.

Custom web design & marketing firm, Griffin Web Design, offers a 10% discount off the website base price for every non-profit organization. Additional discounts may be available for animal rescue, animal rights, and vegan awareness and advocacy groups.

We strive to create an inclusive workplace and company culture to promote and value diversity. We are happy to partner with individuals and companies that are diverse in race, age, gender identity, sexual orientation, physical or mental ability, ethnicity, and perspective. We're working to create a fairer, more socially-inclusive world for our employees, the communities we serve, and our clients.

Prices are in US Dollars. Rates & services are subject to change. Satisfaction guaranteed. View our Terms of Service for details.

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